Returns and Refunds
Thank you for Your Purchase!
We hope you’re satisfied, but if not, you can return your item within 14 days of delivery. Returns or exchanges are simple—just click here to start the process.
Return Policy
- Return Period: You have 30 days from receiving your order to return it without providing a reason. The return must be shipped back within this timeframe.
- Conditions: Items must be unworn, unwashed, and resalable with tags attached. Shipping costs are non-refundable.
- Sale Items: No refunds. Sale items can only be exchanged or redeemed as store credit.
- 1+1 Deals: Both items must be returned together. Exchanges for different sizes or colours are allowed for one item; ensure the other is kept.
Return Costs
Return shipping costs are the customer's responsibility and vary by courier and location.
Processing Time
- Exchanges are processed immediately upon registering your return.
- Refunds are processed within 10 business days of receiving your package at our warehouse. Once processed, allow up to 3 days for the refund to appear in your account.
Frequently Asked Questions
What if my exchange item is unavailable?
Contact our customer service team to discuss options or restock updates.
Where can I find my order number?
Your order number is a five-digit code found in your order confirmation email. Our customer service is here to help if you can't locate it.
What if my item is damaged or faulty?
If you receive a damaged or faulty product, email modefranceinfo@gmail.com with photos of the issue. Our team will resolve it promptly.
Can I return an order after the 14-day window?
Returns outside the 30-day period may qualify for exchanges or store credit. Contact customer support to explore your options.